Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your furry friend.

Our Pet-Care Philosophy

We proudly serve pet owners in Pleasant Hill, and we're backed by years of experience as well as a true passion for pets. We are committed to delivering cutting-edge veterinary treatment to you and your pet with care and compassion.

We are passionate about preventative care, client education and providing comprehensive emergency and rehabilitative care to Pleasant Hill pets.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  Prior to treating your pet, we will offer a reasonable estimate of the cost of our services. Unforeseen situations, on the other hand, may happen and have an influence on your ultimate cost.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or postpone an appointment, please notify us as soon as possible so that we can offer the available time in our calendar to other customers.

• What types of animals do you treat?

  We take care of all small domestic pets such as cats and dogs.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially liable for the first examination cost as well as any diagnostics or therapy that you agree to for your pet's care. This fee is payable at the time of service.

  For further hospitalization, diagnostics or surgery, a deposit is required upfront, with payment due in full when your pet is discharged.

• What if I am late to the appointment?

  If you are an established patient, and you arrive 10 minutes late or more to your appointment, you will likely be asked to reschedule unless the doctor’s schedule can still accommodate you.
  
  Priority will be given to the patients who arrive on time, and you may have to be worked in between them, or possibly admit your pet and call you once we have done the examination. Or you will need to reschedule your pet’s appointment.
  
  One or two late patients cause the entire daily schedule to fall behind. This is an inconvenience to everyone. We strive to see every patient as close to their appointment time as possible.
  
  If you are 5-10 minutes late, we will attempt to contact you via phone and text. We use the number we have on file as your primary contact.
  
  We also have an automated service that confirms our appointments named AllyDVM. This service sends out several appointment reminders prior to your appointment.

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.